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Student Account Profile
Your eTutoring Account

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Terms & Conditions

eTutor Alberta Terms & Conditions:

eTutor Alberta is a collaborative online tutoring service provided by Alberta’s publicly-funded post-secondary institutions that strives to offer high-quality synchronous and asynchronous tutoring to the students of participating institutions.

In order to use eTutor Alberta’s services, provided through the eTutoring online tutoring environment, you must agree to the following terms and conditions:

  1. This is your tutoring account and it is to be used for your work alone. You cannot submit or receive another person's assignments to eTutoring within this account.

  2. Your eTutoring account is considered part of your educational experience. The use of your account may not violate any of the rules and regulations of your institution, including plagiarism policies or copyright laws. Your account may not be used for any illegal activity.

  3. By creating this account, you verify that you are currently a registered or matriculated student in good standing with the institution selected on this page.

  4. The following information is required to have an account with the eTutoring system:

    Post-secondary Institution

    First Name

    Last Name

    Student email address

    User Name *

    Password (encrypted) *

    This information is required to provide service to you under the eTutoring system and to contact you in response to your request for service.

  5. **To minimize risk to inappropriate use of personal information, we recommend that you do not use the same username and password as used for other accounts.

    Optional Information

      • Mobile phone carrier and number (in order to receive text messages saying that tutor feedback has been uploaded to the system)
  6. All eTutoring sessions are retained for a period of one year for your reference and reporting needs, and for use by online tutoring staff and your institution for quality assurance purposes. Live chat sessions, when available, will be retained for a period of one year as well for quality assurance purposes, but will not be available for viewing in your student account. Should you choose to use the audio and/or video options within the live chat environment, please be aware that your image and voice will be recorded within the archived session in a video file.

  7. Any information you provide to use the eTutoring online tutoring service, including but not limited to the personal information provided, the content of eChat tutoring sessions, eQuestions, and writing or other assignments submitted for tutoring services, is done so voluntarily and may be accessed by tutors or eTutoring administrators at any participating institution for the purpose of providing the online tutoring service.

  8. Any information you provide to use the eTutoring online tutoring service, including but not limited to the personal information provided, may be used to evaluate the eTutoring online tutoring service.

  9. Consent to use and disclose personal information as stated above is effective from the date the account is created until such time as you, the student, have been inactive with the eTutoring service for a minimum of twelve months.

  10. This information is collected, stored, and protected by the British Columbia and Alberta ministries responsible for Advanced Education, through eCampus Alberta and BCcampus. BCcampus hosts the eTutoring system on behalf of all institutions participating in eTutor Alberta, in accordance with the BC Freedom of Information and Protection of Privacy Act (FOIPP Act). 

  11. Technical support for the eTutoring application may be required from time to time and is provided by staff of eCampusAlberta and BCcampus, who may require access to information stored in the eTutoring database to ensure optimal system performance.

  12. In all use of eTutor Alberta’s services, you are expected to comply with the following code of conduct:

    As a user of eTutor Alberta, I will treat all others, whether tutors, students, or administrators, with respect and kindness, and I will do my part to make eTutor Alberta a safe and friendly environment for all users. I will not engage in any disruptive, bullying, harassing, or discriminating behaviour or in any way threaten the learning environment of other students or the working environment of eTutor Alberta staff. In all of my conduct at eTutor Alberta, I will uphold the values of academic integrity: honesty, trust, fairness, respect, responsibility, and courage. I understand that my account may be deactivated if I do not comply with this code of conduct. 

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